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Resolve oR transform your conflict 

through mediation or coaching

Ancla 1

why mediation?

Mediation is a respectful and constructive alternative for handling conflicts. It's a quick, peaceful and inexpensive process compared to going to court. It focuses on the future and on the maintenance or reparation of the relationship between parties, both on a professional and on a personal level. 

 

The mediation process is voluntary, confidential, participative and is based on respect and dialogue. Mediation also fosters the autonomy and agency of the parties, focuses on a 'win-win' result and achieves lasting agreements.

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As a mediator, I help the parties to communicate in a peaceful and respectful manner. The process is informal and  adapts to the needs of all involved. I help to find mutual understanding in an impartial and neutral way, and if possible a mutually acceptable agreement.

coaching

When there is a willingness on one side to mediate, but not on the other, coaching is a good way to help the party in question see how to improve the situation on their own.

 

Or, coaching can help prepare a team to be more receptive to solving a particular conflict, before starting a mediation process.

 

It is also a useful tool to prevent conflicts, improve the atmosphere or performance of a team, help in personal or professional development, etcetera.

how does it work?

I offer mediation and coaching sessions in person or by video call, always adapting the process to the needs of the people involved. In the case of mediation, we can hold joint sessions or meet with each party separately. In the case of coaching, I offer individual or group sessions.
 

In order to offer a tailored service, I work together with several other professionals. I am part of the Concilians team and the systemic team of Marta Ponce, apart from co-mediating with Myrddin Jacobs and cooperating with Laura Ribó as co-mediator and on more extensive coaching projects. If a case requires specific knowledge, experience or languages, I adapt the team to these specific needs.

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I will be happy to explain in detail what I can offer you, without any obligation.

Sobre

ABOUT ME

I am fascinated by the power of language and narrative. I believe in dialogue and in the ability of people to change habits and attitudes.

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After years of working as a freelance translator, in 2021 I graduated in Civil, Commercial and Family Mediation. In October 2024 I became a certified coach, in order to be able to expand my services.

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I conduct mediation and coaching sessions in Dutch, English, Spanish and Catalan, as well as speaking German, French and Italian at a more basic level.

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I like challenges and I love helping people around me find solutions to what worries them, making them grow and feel better about themselves.

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As my specialties, I highlight the intercultural and expat context, non-violent communication, the systemic perspective, and the context of children and adolescents.

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I have lived in Barcelona since 2003.

Contacto
REGISTERED

Registered in the Spanish and Catalan Ministry of Justice mediator registers, member of the Catalan association of mediation professionals ACDMA and the international association of coaching and mentoring AICM.

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Contact

Tel: +34 628 305 272

Mail: susannevan@gmail.com

Skype: susannevan

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